First of all we wish you a pleasant flight with Corendon Airlines.
The following information was prepared for you to answer any questions you may have concerning your flight with Corendon Airlines.
For further information, any advice or request please contact:
Customer Care Department
Güzeloluk Mah.1879 Sok. No: 148
07200 ANTALYA / TURKEY
FAX: +90 242 324 32 40
By purchasing your ticket you accept the terms and conditions laid down here. These terms and conditions are subject to change at the discretion of Corendon Airlines without prior notice to the passengers.
Although the information below was composed by Corendon Airlines in a most careful and accurate manner, Corendon Airlines cannot guarantee that all information on website corendon-airlines.com is complete, actual or correct.
Corendon Airlines operations and flights are conducted in compliance with current national and international regulations. Should there be any conflicts between these regulations and the sales conditions defined here, the relevant national/international regulation applies.
Corendon Airlines is responsible for the air transportation of the person, whose name is mentioned on the ticket (airplane ticket, or any other issued document for transportation).
The airplane ticket is not transferable to third persons. When you travel with an electronic ticket, it is necessary that you can show a valid transportation document (e-ticket) issued in your name at any stage of the journey.
When travelling with an e-ticket, you have the right of transportation if the e-ticket is in your name, and if you can show a valid identification at any stage of the journey.
A booked reservation is not transferable to another person and cannot be issued in another person’s name. Changes in the travel route, travel date and time are only possible if the rules allow this. If on the request of a traveller, changes are made in the travel date or travel route, resulting in a price difference, then the traveller will be charged for this difference in price.
After the departure of a scheduled flight it is not possible to change a reservation, to cancel the ticket, or to refund payment.
Refund of a credit card payment will be transferred by the organization that has issued the ticket to the account of the credit card holder.
This can be an authorized sale office, a call center, or an agency of Corendon Airlines. Refund of a cash payment can only be made by the organization that has collected the cash payment.
Proven serious shortcoming excepted, Corendon Airlines is not responsible if during the booking of a reservation in the electronic reservation system an electricity cut, defect, failure, break down, delete, loss, delay in processing or contact, computer virus, connection failure, theft, loss or unlawful access to data, change or use of such, occurs.
With the acceptance of the plane ticket the traveller agrees to the below mentioned rules and accepts that these rules will be applied. If the passenger does not participate in the flight he has booked, payment will not be refunded.
From the moment of payment, the ticket is considered as definitely booked. If later change or cancellation in the reservation data and/or in the plane ticket is made, then the below mentioned rules and tariffs are applicable to the total amount of the concerned plane ticket.
In the case of a cancellation, the refund amount will be calculated over the net amount of the plane ticket. Service charges cannot be refunded.
|PENALTY FOR CANCELLATION|
|Last Day||1 day to 1 week||1 week to 1 month||More than 1 month|
|PENALTY FOR REBOOKING|
|Last Day||1 Day to 1 week||1 week to 1 month||More than 1 month|
*For full charter tour operator flights the applied rules regarding penalties may be different for each tour operator. Detailed information is available at your travel agency.
|Website kgs→||0 kg||20 kgs||30 kgs||40 kgs||50 kgs||60 kgs||70 kgs||80 kgs|
|0-20 kgs||€ 32||-||-||-||-||-||-||-|
|21-30 kgs||€ 45||€ 28||-||-||-||-||-||-|
|31-40 kgs||€ 55||€ 38||€ 25||-||-||-||-||-|
|41-50 kgs||€ 65||€ 48||€ 35||€ 25||-||-||-||-|
|51-60 kgs||€ 75||€ 58||€ 45||€ 35||€ 25||-||-||-|
|61-70 kgs||€ 85||€ 68||€ 55||€ 45||€ 35||€ 25||-||-|
|71-80 kgs||€ 95||€ 78||€ 65||€ 55||€ 45||€ 35||€ 25||-|
|Bicycle||Weight plus baggage kilos are total fee|
|Surfboard||Weight plus baggage kilos are total fee|
|Kano||Weight plus baggage kilos are total fee|
|Diving equipment||Weight plus baggage kilos are total fee|
|Golf equipment||Weight plus baggage kilos are total fee|
|Inflatable boat||Weight plus baggage kilos are total fee|
|Body Board/Skying gear||Weight plus baggage kilos are total fee|
|Paragliding-equipment||Weight plus baggage kilos are total fee|
|Hang glider||Weight plus baggage kilos are total fee|
** Dit is niet van toepassing
✓ The maximum baggage limit to buy online is increased to 80 kgs.
✓ Items and equipment, considered as Special Baggage and to which special fees were applicable, can now be booked and paid according to their weight. This new procedure replaces previous arrangements.
Example: A passenger carries one piece of baggage and 1 bicycle. In the old situation, for the weight of the baggage, baggage right was booked and paid and for the bicycle, a transportation fee of € 25,- was paid at the check-in counter. In the new application, the baggage weight and the weight of the bicycle are added together and the passenger buys baggage right for the total weight.
|Weight||Online tariff||Airport tariff|
|0-20 Kg||€15||Per one way||€25||Per one way|
|21-30 Kg||€25||Per one way||€40||Per one way|
|31-40 Kg||€32||Per one way||€50||Per one way|
|Tariff excess baggage on airport||€7||per kg|
|Bicycle (with battery)||€ 100.00|
|Bicycle (without battery)||€ 25.00|
|Diving Equipment (up to 30 kg)||€ 30.00|
|Equıpmet for sport fishing||€ 25.00|
|Inflatable Boat (up to 30 kg)||€ 30.00|
|Body board/Skiing equipment (up to 30 kg)||€ 30.00|
|Paragliding equipment (up to 30 kg)||€ 100.00|
|Fire-arms and ammunition (for sport)||€ 50.00|
|Fishing equipment||€ 25.00|
|Hang Glider||Up to 30 kg € 40,- and over 30 kg € 100,-|
|Golf Equipment||Up to 15 kg € 15,- and over 15 kg, per kg € 7,-|
1. PED: devices that transmit few signals, often only commanded by the user, such as photo camera’s, radio receivers, audio and video players, electronic games and toys and in the aircraft available equipment used by the crew while working.
2. T-PED: (Transmitting PED) electronic devices transmitting via an antenna electronic magnetic waves with high frequency energy output. Examples of T-PED are radiographic commanded remote controls (such as controls for toys), walkie-talkies, mobile phones, satellite phones, computer with a mobile telephone data port, wi-fi and bluetooth equipped devices. Devices, transmitting frequencies, such as mobile phones are classified as PED when they are in “flight mode”. During certain periods of the flight passengers may use them, but these devices should be turned off during take-off and descent.
Even if they are turned off, most PEDs are still connected to their energy source and therefore certain functions continue to work, such as the built-in clock, or databank.
Boarding / Disembarkation
|Extended Ground Delay (if L1 is open and PIC permist)||Taxi and Take off||Cruise Level||Descent Landing and taxi to gate (until L1 is open)|
|Mobile and Smart Phones||Yes||Yes||No||Yes||No|
|Tablet Computers, e-readers||Yes||Yes||No||Yes||No|
Spirits & Alcoholic Drinks: 22% vol. alcohol: 1 liter spirits, or 4 liters of wine;
Tobacco: 200 Cigarettes, or 100 Cigarillos, or 50 Cigars, or 250g Tobacco;
Perfume: 60 ml Perfume, or 250 ml Eau de Toilette
Gifts & Souvenirs: to € 430,- .
Spirits & Alcoholic Drinks: 22% vol. alcohol: 1 liter spirits and 2 liters of Liquor, (less than 22% vol. alcohol): 4 liters of wine.
Tobacco: 600 Cigarettes and 100 Cigarillos and 50 Cigars and 250g Tobacco
Perfume: 5 bottles Perfume or Eau de Toilette (Max. 120 ml each)
Gifts & Souvenirs: to€ 430,- . According to new regulations the amount for gifts & souvenirs is limited to € 150,- for youngsters under 15 years of age.
These restrictions are subject to changes in the laws of the relevant countries. We advise you to check these rules prior to your departure. In case of problems Corendon Airlines is not liable.
https://www.corendonairlines.com/en/page/service-center/customer-relations Or you may reach us at:
Customer Care Department
Guzeloluk Mah.1879 Sok. No: 148,
07200 ANTALYA / TURKEY
FAX: +90 242 324 32 40
With Kind Regards,
Your Corendon Airlines Team